TICOASIS Privacy Policy

At TICOASIS ("TICOASIS," "we," "our," or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a reservation, communicate with us, or stay at our resort.

Our goal is to be transparent about how your information is handled while providing you with an exceptional booking and guest experience.

By accessing our website, submitting information to us, or making a reservation, you acknowledge that you have read and understand this Privacy Policy.

This Privacy Policy applies to information collected through:

This Privacy Policy does not apply to websites or services operated by third parties that maintain their own privacy policies.

• The TICOASIS website.
• Direct reservations.
• Communications by email, telephone, SMS, WhatsApp, or other messaging services.
• Guest stays at TICOASIS.
• AI concierge interactions.
• Online contact forms.
• Marketing communications.
• Third-party reservation and payment providers acting on our behalf.

Depending on your interaction with TICOASIS, we may collect the following information.

Our website may use cookies and similar technologies to:

Most web browsers allow you to manage or disable cookies. Please note that disabling certain cookies may affect website functionality.

• Remember your preferences.
• Improve website functionality.
• Analyze website traffic.
• Measure marketing performance.
• Enhance the booking experience.
• Maintain website security.

We use your information to:

• Process reservations.
• Confirm bookings.
• Process payments.
• Verify guest identity.
• Issue electronic access credentials.
• Provide customer service.
• Respond to inquiries.
• Communicate before, during, and after your stay.
• Provide AI concierge services.
• Improve our website and guest experience.
• Maintain resort security.
• Detect and prevent fraud.
• Comply with legal obligations.
• Send marketing communications where permitted by law.

With your consent where required, we may send information regarding:

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link contained in the email or by contacting us directly.

Reservation confirmations, payment receipts, and operational communications are not considered marketing messages.

• Special offers
• Resort updates
• New accommodations
• Seasonal promotions
• Exclusive direct booking opportunities

TICOASIS uses electronic smart locks and electronic gate access systems.

Information associated with these systems may include:

• Access credentials
• Access activation and expiration times
• Entry activity associated with assigned credentials
• Security event logs

This information is used solely for operational, safety, and security purposes.

TICOASIS may offer AI-powered guest assistance before and during your stay.

Information voluntarily provided through AI concierge services may be used to:

• Answer guest questions
• Provide recommendations
• Assist with reservations
• Coordinate guest services
• Improve future guest experiences

Guests should avoid providing sensitive financial, medical, or other confidential information unless specifically requested for a legitimate reservation-related purpose.

TICOASIS does not sell your personal information.

We may share information only when reasonably necessary with trusted service providers including:

• Reservation management providers
• Property management software providers
• Payment processors
• Smart lock providers
• Electronic access control providers
• Communication platforms
• Website hosting providers
• Analytics providers
• Technology vendors
• Legal advisors
• Accountants
• Government authorities when required by law

These providers receive only the information reasonably necessary to perform their services.

Because TICOASIS welcomes guests from around the world, your personal information may be processed or stored in countries other than your country of residence.

By making a reservation, you acknowledge that these transfers may occur as reasonably necessary to provide reservation, payment, communication, and guest services.

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we make every reasonable effort to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, TICOASIS cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

• Complete your reservation.
• Provide guest services.
• Meet tax and accounting obligations.
• Resolve disputes.
• Enforce our agreements.
• Comply with applicable law.

When information is no longer required, it will be securely deleted or anonymized where reasonably practical.

Depending on applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where permitted by law.
• Withdraw consent where processing is based upon consent.
• Request information regarding how your information is used.
• Object to certain processing activities where permitted by law.

Requests will be handled in accordance with applicable legal requirements.

TICOASIS does not knowingly collect personal information directly from children except as reasonably necessary to process reservations made by a parent or legal guardian.

Parents and guardians remain responsible for information submitted regarding minors included within a reservation.

Our website may contain links to third-party websites including:

• Airbnb
• Vrbo
• Booking.com
• Google Maps
• Social media platforms
• Tourism providers
• Local attractions

TICOASIS is not responsible for the privacy practices of third-party websites.

Guests are encouraged to review the privacy policies of those websites before providing personal information.

We may disclose personal information when reasonably necessary to:

• Comply with legal obligations.
• Respond to lawful governmental requests.
• Protect the rights or property of TICOASIS.
• Protect the safety of guests, employees, or others.
• Investigate fraud or unlawful activity.
• Enforce our legal agreements.

Should TICOASIS be sold, reorganized, merged, or transferred, guest information may be transferred as part of the business transaction, subject to applicable law.

We may update this Privacy Policy from time to time.

The revised version will be posted on our website together with the updated "Last Updated" date.

Continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact us.

TICOASIS
Marbella, Guanacaste, Costa Rica

For any questions, please contact us through our Contact Us page.
Website: www.ticoasis.com

This Privacy Policy shall be governed by the laws of the Republic of Costa Rica to the extent applicable.

Nothing contained in this Privacy Policy limits any rights you may have under applicable privacy laws that cannot legally be waived.