Accessibility Statement.

At TICOASIS, we believe that every guest deserves to be treated with respect, dignity, and exceptional hospitality. We are committed to providing a welcoming environment and strive to make both our website and our guest experience as accessible as reasonably possible.

Because TICOASIS is a boutique eco-resort located in a natural tropical setting, the unique character of the property includes features that may not be suitable for every traveler. We believe that providing clear and accurate information allows our guests to make informed decisions and helps ensure that every stay meets expectations.

We are continually working to improve the accessibility and usability of our website for all visitors.

Our goal is to provide a website that is easy to navigate and compatible with modern web browsers and assistive technologies whenever reasonably practical. We regularly review our website and make improvements to enhance the user experience.

If you encounter any difficulty accessing information on our website or using any of its features, we encourage you to contact us. We will make reasonable efforts to provide the information you need in an alternative format or assist you directly.

TICOASIS was designed to embrace the natural beauty of Costa Rica. As a result, the property incorporates outdoor spaces, natural landscaping, and pathways that are intended to complement the surrounding environment.

Guests should be aware that the resort includes natural features that may affect accessibility for some individuals.

These may include:

• Gravel parking areas and walkways.
• Natural outdoor terrain.
• Uneven surfaces that may occur in an outdoor environment.
• A single step at the entrance to each bungalow.
• Outdoor recreational and common areas designed within the natural landscape.

Every guest's accessibility needs are unique.

If you have questions regarding mobility, vision, hearing, or other accessibility considerations, we encourage you to contact us before making your reservation.

We are happy to discuss:

• The layout of the property.
• Walking distances.
• Entry into the accommodations.
• Parking locations.
• Pool access.
• Common areas.
• Any other questions you may have.

Whenever reasonably possible, we are happy to assist guests with accessibility-related questions or requests before and during their stay.

While we may not be able to accommodate every individual's needs due to the physical characteristics of the property, we will always do our best to provide helpful information and reasonable assistance whenever practical.

Guests traveling with a service animal should contact us before arrival whenever possible so we can help ensure a comfortable stay for both the guest and other visitors.

Advance notice allows us to answer questions about the property and prepare for your arrival.

Accessibility is an ongoing process.

As TICOASIS continues to grow and evolve, we will continue evaluating opportunities to improve both our website and our guest experience whenever practical and appropriate.

We value feedback from our guests and welcome suggestions that may help us improve accessibility in the future.